This process is only applicable to NAVBLUE customers. If you are a NAVBLUE employee or contractor, please submit a ticket in FreshService as raising a ticket in the NAVBLUE Academy Support Portal is only for customers.
If you ever need to contact the NAVBLUE Academy team, you can do so by submitting a ticket through the NAVBLUE Academy Support Portal. We are here to help you with any comments, questions, or concerns that you may have!
There are many reasons why you may want to submit a ticket to us. These include:
- Requesting to add yourself or new users from your organization to NAVBLUE Academy
- To become a Team Admin/Leader in the LMS
- Help with pulling completion reports
- and many more.
Note: You can also reach the NAVBLUE Academy team via email: [email protected].
To submit a ticket, you need to make sure you are on the NAVBLUE Academy Support Portal. When you enter our website, click the Support tab at the top and scroll to the bottom. You can access our portal by clicking the NAVBLUE Academy icon.
Note: If you raise a ticket from the "wrong portal", your request will not be lost. It will be redirected internally to us.
In order to submit a ticket, you'll need to log into the Support Portal. You can either click the Login button or directly click the SUBMIT A TICKET button.
If you don't have a login yet, click the REQUEST ACCESS button and we'll create one for you if you are a NAVBLUE customer. If you already have an account, you can login.
Once you have logged in and clicked the SUBMIT A TICKET button, you will have to provide some information:
- Your Requester login is automatically filled in for you.
- If your account is linked to several companies, you may select which Company your request is on behalf of.
- You may choose to add someone in CC even if they don't have an account. Enter their email and they will receive communications about the ticket.
- Fill out the Subject line with the topic of your request. Try to be as meaningful as possible.
When you have clicked away from the subject, this will enable possible articles for you to view and potentially save you time from creating a ticket.
Select your Type of request. You can find more information in the Ticket Types article.
In order to inform us of the impact your request has on your work, we need you to provide the Criticality according to the definition in Ticket Criticality article.
Enter a Description in the appropriate field and describe your inquiry in as much details as possible. Please include screenshots, any need-to-know information, steps you may follow to have the result you are describing, etc.
You can Attach a file that may be helpful to us, such as videos, pictures, reports, etc. They cannot exceed 20MB.
You may now click the SUBMIT button and your ticket will be sent to us.
Our responses will then be captured in the ticket. You will also receive an email advising you of our responses as well.