NAVBLUE Academy
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NAVBLUE Academy Support
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Using this Portal
NAVBLUE Academy Solutions
Navigation Solutions
Logging In and Resetting Your Password
General navigation
Navigating between modules
Getting a Certificate
Zoom controls in browsers
Changing Your interface language
Frequently Asked Questions
Access certificates
Accessing NAVBLUE Academy
Becoming a Team Leader or Team Administrator
Bulk enrollment using an import sheet
Forgotten Password
I've Logged in to NAVBLUE Academy - No Course(s) Found
Mobile Device Access
Setting your User Preferences
System Requirements
Video is Blurred
Why is my video grainy or loading slowly?
Team Leader / Team Administrator Functions & Reporting
Adding new users to NAVBLUE Academy
Assigning existing users to a new team
Bulk importing users with an import sheet
Correcting a user's information
Course assignment
Deactivating and reactivating a user
General navigation
Management of users and teams
Scheduling and Reporting on Team Training Results
Sending login emails
Setting a temporary password
Using this Portal
Navigating and searching NAVBLUE support portal
Introduction to NAVBLUE support portal
How to Search Within NAVBLUE Support Portals
Dedicated portals for different products
Raising Tickets
Getting to grips with NAVBLUE Support Portal
Raising a support ticket
Ticket Criticality
Ticket Types
Filling in the Description Box
Checking Ticket Status
Searching For a Specific Ticket by Ticket Number
Closing and rating a Ticket
Service Availability
Root Cause Analysis (RCA) Process
Open navigation
Using this Portal
Hints and tips on how to use this portal and raising support tickets with us.
Navigating and searching NAVBLUE support portal
Introduction to NAVBLUE support portal
How to Search Within NAVBLUE Support Portals
Dedicated portals for different products
Raising Tickets
Getting to grips with NAVBLUE Support Portal
Raising a support ticket
Ticket Criticality
Ticket Types
Filling in the Description Box
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