If you are not receiving email notifications for new tickets created or any tickets updates made by NAVBLUE, please proceed with the following steps:
1. Contact your IT department to ensure that emails originating from customer.support@navblue.aero are allowed through your mail server.
2. Check your spam folder
3. The following IPs need to be white listed by your IT if issues occur:
167.89.103.32 |
167.89.104.34 |
167.89.108.81 |
167.89.11.179 |
167.89.11.190 |
167.89.110.191 |
167.89.127.244 |
167.89.29.164 |
167.89.31.27 |
167.89.33.104 |
167.89.33.2 |
167.89.33.214 |
167.89.4.19 |
167.89.69.3 |
167.89.69.61 |
167.89.72.118 |
167.89.76.158 |
167.89.76.163 |
198.21.4.52 |
167.89.100.196 |
167.89.101.129 |
167.89.102.14 |
198.37.146.32/28 (198.37.146.32 - 198.37.146.47)
4. If all else fails, email support@navblue.aero and we shall follow up accordingly.